Refund and Return Policy

Last Updated: 10/20/2026

This Refund and Return Policy governs the purchase and return of merchandise offered by Moduviamnp. We are committed to ensuring consumer satisfaction while adhering to applicable commercial regulations and consumer protection standards. Please read the following provisions carefully to understand your rights, responsibilities, and procedural requirements regarding cancellations, returns, and refunds.

1. Standard Return Window

Customers maintain the right to initiate a return request within thirty (30) calendar days from the verified carrier delivery date. Once this thirty-day window has expired, Moduviamnp can no longer accept return submissions or authorize refunds, store credits, or replacements, except in cases covered by applicable product warranties or statutory consumer protection mandates.

2. Eligibility Criteria for Returns

To qualify for a valid return and subsequent reimbursement, all returned items must meet rigorous condition standards upon inspection at our processing facility:

• Unused Condition: The item must remain unwashed, unworn, unaltered, and completely free from signs of usage, cosmetic marks, perfume scents, smoke, animal dander, or handling wear.
• Complete Packaging: All original tags, labels, protective liners, dust covers, inserts, and manufacturer packaging must be intact and returned along with the primary product.
• Proof of Transaction: A valid order confirmation number, receipt, or original sales invoice issued directly by Moduviamnp is mandatory for all return authorizations.
• Component Completeness: Sets, bundles, and multipacks must be sent back in their entirety; partial returns of grouped merchandise are not permitted.

3. Non-Returnable and Final Sale Items

Certain product categories are exempt from standard returns due to health and safety standards, federal and state sanitation regulations, and manufacturer terms. The following items cannot be returned or refunded under any circumstances:

• Individualized, custom-made, engraved, or personalized merchandise.
• Perishable goods, consumables, or products with declared shelf-life limitations.
• Intimate apparel, swimwear, undergarments, and hygiene-sensitive accessories where protective seals or tags have been removed or tampered with.
• Health, beauty, and skincare formulations with broken tamper-evident seals.
• Digital downloads, software licenses, or redeemable gift cards.
• Clearance, promotional closeout items, or goods explicitly designated as "Final Sale" at the time of purchase.

4. Initiation of a Return Request

To ensure proper tracking and avoid delays or loss, all returns must follow an authorized procedural workflow:

1. Submit your return request to customer support via email at moduviamnp_hello@yahoo.com or by telephone at 4136299772, stating your original order identifier, the item(s) you wish to return, and the underlying reason.
2. Upon preliminary qualification, you will receive a Return Merchandise Authorization (RMA) number along with designated return instructions and shipping facility guidelines.
3. Securely pack the item in sturdy packaging, prominently displaying the RMA number on the exterior carton. Shipments sent without a valid RMA number cannot be identified and will be rejected at the warehouse.
4. Deliver the package to the authorized shipping address: 439 | Henry Street | McKees Rocks | 15136 | United States.

5. Return Shipping Fees and Logistics

Unless the return results directly from a documented fulfillment error by Moduviamnp or a confirmed manufacturer defect upon arrival, the consumer is responsible for all associated return transportation fees, postage, and applicable insurance. We strongly advise selecting a traceable, insured carrier service. Moduviamnp disclaims all liability for returns lost, rerouted, stolen, or damaged during transit prior to physical receipt at our processing facility.

6. Inspection and Verification Process

Upon physical arrival at our inspection facility, returns undergo thorough verification within five (5) to seven (7) business days. Trained staff inspect the item against the eligibility requirements set forth in this policy. If the item passes verification, a refund instruction will be generated. If the item is found to be used, damaged by the consumer, incomplete, or otherwise ineligible, the refund will be denied, and the customer will be notified with an explanation and options for product recovery at the customer's expense.

7. Refund Disbursement and Processing Timelines

Approved refunds are credited solely to the original method of payment utilized during the initial transaction:

• Credit and Debit Cards: Once Moduviamnp transmits the refund credit, financial institutions typically post the transaction within five (5) to ten (10) business days, subject to the customer's bank billing cycles.
• Electronic Payment Providers: Credits issued through third-party payment platforms usually settle within two (2) to four (4) business days.
• Original Shipping Fees: Standard and expedited shipping costs incurred on the initial order are non-refundable logistics fees paid to third-party couriers, unless the return is solely caused by a verifiable merchant error.

8. Damaged, Defective, or Incorrect Deliveries

If you receive a package that exhibits transit damage, internal defect, or incorrect items, you must report the issue within forty-eight (48) hours of carrier delivery. Contact moduviamnp_hello@yahoo.com with detailed photographic evidence of the external parcel, the internal contents, and the product defect or error. Upon swift review, Moduviamnp will provide a prepaid return label and dispatch an expedited replacement or issue a full refund, including original shipping costs, without additional expense to the customer.

9. Order Cancellations and Modifications

Our order fulfillment system operates with automated dispatch workflows. Once an order has entered processing status, it cannot be canceled, redirected, or modified. Customers seeking cancellation after order fulfillment must await delivery and proceed through the standard return procedure detailed herein.

10. Customer Support Contact

For inquiries, clarification, or assistance regarding our return standards and procedures, please contact Moduviamnp customer service:

• Address: 439 | Henry Street | McKees Rocks | 15136 | United States
• Phone: 4136299772
• Email: moduviamnp_hello@yahoo.com